Driver was on time at the airport to pick us up. However, we were able to get our rental car early and did not need the transportation, just our luggage stored for 5 hours before condo check in. This was not a problem, driver left his number and told us to call when condo was ready. When I called, luggage arrived within 10 minutes! We also chose to rent 4 beach chairs, tent, wagon, crib & booster seat. All items were in the condo when we arrived and were in excellent condition. I would highly recommend CondoCierge to anyone traveling to Panama City Beach!!