Frequently Asked Questions

Ordering Pre-Arrival Grocery Delivery is a way to truly elevate your vacation experience to Panama City Beach and 30A! First, you’ll need to place an order on our site ahead of time to guarantee availability. At that time, we collect a $150 deposit (minimum order requirement) plus the $59 Convenience Fee. The $150 deposit paid will go towards your final grocery bill. Then, you’ll send us your grocery list and let us handle all of the shopping, delivery, and stocking of your groceries. We work directly with your rental agency to gain access to your unit, pre-arrival when possible, so that come check-in time, you have everything stocked and ready to enjoy! Once complete, we’ll text you a picture confirmation and send an invoice for the remaining grocery balance plus 25% handling fee on the full grocery total. Place your order in advance as our calendar tends to fill up in the busy season! Please Note: While we aim to make all deliveries pre-arrival, sometimes we are not granted access to enter until guest check-in time. In the event you check in before we get there, rest assured your groceries will still be delivered that day. If an item is out of stock the morning of shopping, we will use our best judgement to find a suitable substitute. All grocery items once delivered are final sale and cannot be returned.

To maximize guest convenience, we handle the delivery and pick up of your rental equipment straight to and from your rental! We work directly with your property manager to deliver your rental items on your check-in day, before your arrival when possible. Once the gear has been safely delivered, we’ll text you a picture confirmation of where it was left. At the end of your stay, simply give your rental items a quick rinse or wipe down and we will scoop it up on the morning you check out. When possible, beach gear will be picked up between 4-6PM the night before. If you check out before we pick up your rentals, please leave the gear inside of your unit for us to get later that day. Please Note: While we aim to make all deliveries pre-arrival, sometimes we are not granted access to enter until guest check-in time which may delay delivery.

We require 48 hours notice for all gear rentals and 72 hours notice for grocery delivery and car transport requests. If you are in need of a service within that time frame, contact us before placing an order to see if we can make it happen! When possible, last minute deliveries may be subject to a $29 Rush delivery upcharge.

We understand that with precious little ones come the highest of standards, which is why we only use the safest methods for handling and sanitizing baby equipment. All surfaces are cleaned with Seventh Generation cleanser and bed sheets washed with Dreft. If you are renting a crib or pack n play, we will include not 1 but 2 clean sheets, because we know accidents can happen. We also include a removable and washable highchair cushion with all highchairs for easy clean up when meal times get messy.

Yes! We would love to help make your vacation rental extra special for your occasion! We can hang streamers, prepare arrival gifts, get balloons or a cake, fresh flowers and local desserts, etc! Head to our “Special Requests” page and submit an inquiry of what you would like. Our Special Events Decorating service is $99 and includes our creative assistance and up to 1 hour of decorating time at your rental. Cost of decorations plus a 25% handling fee apply and will be billed 2 days prior to the event. Decorating time exceeding 1 hour or requiring extra staff is $49/hr.

Unlike Instacart, we safely unpack and put away all of your groceries where they belong – in the fridge, freezer, or pantry before you even arrive! We are an established and trusted vendor in the area which allows us the access to enter your rental for deliveries, rather than leaving them bagged up outside to melt. Along with your worries, we take away all of the packaging and trash with us so you’re only left with the good stuff. Not to mention, you can add on gear rentals and save the travel hassel along with delivery costs! We are hard working locals with the main goal of making your vacation more convenient. So, the only thing you’ll have to worry about when you arrive is: Who’s making the margaritas?!

Yes, we can purchased alcohol on your behalf as long as you are over the legal drinking age and can provide valid proof of ID.

GROCERY DELIVERY CANCELLATIONS – Cancellation waives the refund of the Convenience Fee in all circumstances. If you must cancel your Grocery Delivery order within 48 hours of scheduled delivery or after groceries have already been purchased, you will still be responsible for payment of your groceries. All grocery items once delivered are final sale and cannot be returned.

GEAR RENTAL CANCELLATIONS – Cancellation of Gear Rentals waive the refund of the Convenience Fee in all circumstances. Gear Rentals, once delivered are non-refundable.

SPECIAL REQUESTS AND DECORATING CANCELLATIONS – Cancellation of Special Request services waive the refund of the $99 Decorating Fee. If you must cancel your Special Request order after your decorations have been approved for purchase, you will still be responsible for payment of such items. All items once delivered are final sale and cannot be returned.

CAR SERVICE CANCELLATIONS – Cancellation of any Car Service (Airport Transfers or Chauffer) within 72 hours of scheduled pick up are 100% non-refundable. If you realize you must reschedule after ordering, contact us ASAP and we’ll see what we can do.

EXPERIENCES CANCELLATIONS – Cancellation of Experiences or Excursions will adhere to the Cancellation Policy of said activity.

It is the renter’s responsibility to keep rental items safe during your time with them. In the event an item is lost or broken, you will be responsible for the replacement cost. Leaving anything on the beach overnight is illegal so bring your beach gear back to your rental each evening for safe keeping. If an accident happens, please notify us ASAP so we can bring out a replacement.

We deliver to all rental management companies, condos and homes, in Panama City Beach and 30A!