CondoCierge LLC – Terms & Conditions

Last Updated: November 2025

These Terms & Conditions (“Terms”) apply to all services provided by CondoCierge LLC (“CondoCierge,” “we,” “us,” or “our”) within the Florida Panhandle. By booking or using any of our services, you (“Client,” “Guest,” or “Renter”) agree to be bound by these Terms.

1. General Information

1.1 Business Structure

CondoCierge LLC is a limited liability company that provides concierge-style services including grocery delivery, beach and baby gear rentals, special request decorating, car services, experiences, and related travel conveniences.

1.2 Service Area

We proudly serve clients throughout the Florida Panhandle.

2. Payments & Fees

2.1 Booking & Payment

Payment is due at the time of booking.
Any additional charges (such as grocery costs, handling fees, replacement fees, or overtime labor) will be charged to the payment method on file.

2.2 Non-Refundable Convenience Fee

All delivery-based services include a Convenience Fee, which is non-refundable under all circumstances.

3. Gear Rentals: Responsibility, Damage & Loss

3.1 Use of Rental Items

All rental items remain the property of CondoCierge. While reasonable wear and tear is expected, renters are responsible for items from the moment they are delivered until pickup.

3.2 Damage or Loss

Clients agree that:

Lost, stolen, or irreparably damaged items will be billed at actual replacement cost.
Items must not be altered, disassembled, or misused.
Items must be stored securely (especially in storms or high winds).
Missing items at pickup will be charged automatically.

4. Cancellations & Refund Policies

4.1 Grocery Delivery

Cancellation waives the Convenience Fee refund.
If cancelled after groceries have been purchased, you remain responsible for the full cost of groceries.
All grocery items are final sale once delivered.

4.2 Gear Rentals

Cancellation waives the Convenience Fee refund.
Once gear is delivered, rentals are non-refundable.

4.3 Special Requests & Decorating Services

Cancellation waives refund of the $99 Decorating Fee.
If decorations or special-request items have already been approved for purchase, you are responsible for the full cost of those items.
All decor items are final sale once delivered.

4.4 Car Services

Airport Transfers or Chauffeur Services cancelled within 72 hours of pickup are 100% non-refundable.
Rescheduling may be possible but is not guaranteed.

4.5 Experiences & Excursions

Each third-party experience follows its own cancellation policy.
CondoCierge is not responsible for third-party refund decisions.

5. Weather Policy

Weather and natural conditions are outside of our control.

5.1 Delivered Rentals

If beach gear has already been delivered, no refunds will be issued for:

Rain or storms
High winds or red flags
Beach closures
Dangerous conditions

5.2 Trip Cancellations

If your trip is cancelled before delivery, rental item costs will be refunded (Convenience Fee excluded). We will also give you the option to reschedule to anytime in the next year.

6. Property Access

6.1 Access Requirements

Clients or property managers must provide accurate entry information (door code, gate code, etc.).
CondoCierge is authorized to access the property before check-in for delivery and setup.

6.2 Access Delays

CondoCierge is not responsible for delays caused by:

Incorrect access codes
Locked gates
Property manager restrictions
Guest or host unavailability

7. Photos for Proof & Marketing

7.1 Proof of Delivery

CondoCierge photographs all deliveries and completed setups for internal documentation.

7.2 Marketing Use

These photos may also be used for marketing unless the client requests otherwise in writing prior to their service.
No identifiable guest information will ever be shown.

8. Liability & Safety

8.1 Use at Your Own Risk

All rental items—including beach gear and baby gear—are to be used at the renter’s own risk.

8.2 CondoCierge Is Not Liable For:

Accidents, injuries, or misuse of equipment
Failure to supervise children or infants
Beach hazards, strong winds, or natural conditions
Damage due to guest negligence
Improper setup/movement of gear by guests

Parents and guardians assume full responsibility for the safe use and supervision of all baby gear.

9. Client Responsibilities

Clients agree to:

Review order details for accuracy
Provide correct access instructions
Protect rental items from damage or theft
Notify CondoCierge of unsafe or broken items immediately
Return items in the same condition they were delivered

10. Right to Refuse Service

CondoCierge may refuse or cancel any order at its discretion, including when:

Conditions are unsafe
Access cannot be obtained
Policies or local laws are being violated

11. Third-Party Providers

Experiences, excursions, and car services may be delivered by independent providers. CondoCierge is not responsible for:

Quality of service
Scheduling issues
Refund or cancellation decisions

12. Governing Law

These Terms are governed by the laws of the State of Florida. Any legal claims must be filed in Walton or Bay County.

13. Acceptance of Terms

By booking, paying for, or using any CondoCierge service or rental item, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

14. Privacy & Data Collection

CondoCierge LLC is committed to protecting your privacy. This section explains what personal data we collect through our website and why.

14.1 Information We Collect

We may collect the following types of information:

Comments & Forms

When visitors leave comments or submit forms, we collect the information provided, along with the visitor’s IP address and browser information to help prevent spam.
An anonymized version of your email (a “hash”) may be shared with Gravatar to check if you use their profile service. Your profile image may appear publicly beside approved comments.

Uploaded Media

If you upload images, avoid including location data (EXIF GPS), as website visitors can download and view this information.

Cookies

We use cookies to improve your experience:

If you leave a comment, you may choose to save your name, email, and website in cookies for future convenience (stored for 1 year).
If you log in, we set temporary cookies to confirm your browser accepts cookies.
Login cookies last 2 days, or 2 weeks if you select “Remember Me.”
Screen preference cookies last 1 year.
Editing or publishing content may set an additional cookie for 1 day.

Embedded Content

Pages on our site may include embedded videos, images, or articles from other websites. These websites may:

Collect data about you
Use their own cookies
Track your interaction with the embedded content

This functions the same way as if you visited that website directly.

Analytics

We may use analytics tools to understand website traffic and improve user experience. These tools may collect anonymized data about:

Pages viewed
Time spent on the site
Device or browser type

14.2 How We Use Your Data

Your information may be used to:

Process and confirm orders
Improve website functionality
Respond to inquiries
Prevent spam or fraudulent activity

We do not sell your personal information.

14.3 How Long We Keep Your Data

Comments: We keep comments and related data indefinitely to automatically recognize and approve future comments.
Registered Users: If you create an account, we store the personal information you provide in your profile. You can edit or delete this information at any time (except your username). Website administrators may also access this data as needed.

14.4 Your Rights

If you have an account or have left comments, you may request:

A copy of the personal data we hold about you
That we erase your personal data (excluding information we are required to keep for legal, administrative, or security purposes)

CondoCierge LLC – Terms & Conditions

1. General Information

1.1 Business Structure

CondoCierge LLC is a limited liability company that provides concierge-style services including grocery delivery, beach and baby gear rentals, special request decorating, car services, experiences, and related travel conveniences.

1.2 Service Area

We proudly serve clients throughout the Florida Panhandle.

2. Payments & Fees

2.1 Booking & Payment

Payment is due at the time of booking.

Any additional charges (such as grocery costs, handling fees, replacement fees, or overtime labor) will be charged to the payment method on file.

2.2 Non-Refundable Convenience Fee

All delivery-based services include a Convenience Fee, which is non-refundable under all circumstances.

3. Gear Rentals: Responsibility, Damage & Loss

3.1 Use of Rental Items

All rental items remain the property of CondoCierge. While reasonable wear and tear is expected, renters are responsible for items from the moment they are delivered until pickup.

3.2 Damage or Loss

Clients agree that:

Lost, stolen, or irreparably damaged items will be billed at actual replacement cost.

Items must not be altered, disassembled, or misused.

Items must be stored securely (especially in storms or high winds).

Missing items at pickup will be charged automatically.

4. Cancellations & Refund Policies

4.1 Grocery Delivery

Cancellation waives the Convenience Fee refund.

If cancelled after groceries have been purchased, you remain responsible for the full cost of groceries.

All grocery items are final sale once delivered.

4.2 Gear Rentals

Cancellation waives the Convenience Fee refund.

Once gear is delivered, rentals are non-refundable.

4.3 Special Requests & Decorating Services

Cancellation waives refund of the $99 Decorating Fee.

If decorations or special-request items have already been approved for purchase, you are responsible for the full cost of those items.

All decor items are final sale once delivered.

4.4 Car Services

Airport Transfers or Chauffeur Services cancelled within 72 hours of pickup are 100% non-refundable.

Rescheduling may be possible but is not guaranteed.

4.5 Experiences & Excursions

Each third-party experience follows its own cancellation policy.

CondoCierge is not responsible for third-party refund decisions.

5. Weather Policy

Weather and natural conditions are outside of our control.

5.1 Delivered Rentals

If beach gear has already been delivered, no refunds will be issued for:

Rain or storms

High winds or red flags

Beach closures

Dangerous conditions

5.2 Trip Cancellations

If your trip is cancelled before delivery, rental item costs will be refunded (Convenience Fee excluded). We will also give you the option to reschedule to anytime in the next year.

6. Property Access

6.1 Access Requirements

Clients or property managers must provide accurate entry information (door code, gate code, etc.).

CondoCierge is authorized to access the property before check-in for delivery and setup.

6.2 Access Delays

CondoCierge is not responsible for delays caused by:

Incorrect access codes

Locked gates

Property manager restrictions

Guest or host unavailability

7. Photos for Proof & Marketing

7.1 Proof of Delivery

CondoCierge photographs all deliveries and completed setups for internal documentation.

7.2 Marketing Use

These photos may also be used for marketing unless the client requests otherwise in writing prior to their service.No identifiable guest information will ever be shown.

8. Liability & Safety

8.1 Use at Your Own Risk

All rental items—including beach gear and baby gear—are to be used at the renter’s own risk.

8.2 CondoCierge Is Not Liable For:

Accidents, injuries, or misuse of equipment

Failure to supervise children or infants

Beach hazards, strong winds, or natural conditions

Damage due to guest negligence

Improper setup/movement of gear by guests

Parents and guardians assume full responsibility for the safe use and supervision of all baby gear.

9. Client Responsibilities

Clients agree to:

Review order details for accuracy

Provide correct access instructions

Protect rental items from damage or theft

Notify CondoCierge of unsafe or broken items immediately

These photos may also be used for marketing unless the client requests otherwise in writing prior to their service.
No identifiable guest information will ever be shown.